Self-Awareness: Being aware of your own needs, values and emotions and their impact on your behavior
§ Self-Management: Keeping your emotional reactions in check and
being able to behave appropriately when you experience feelings that could
result in destructive behavior
§ Social Awareness: Being in tune with other's feelings and needs
§ Relationship Management: The ability to build relationships based on
mutual trust and respect
§ In addition to the items above, the
following interpersonal skills are important in order to work effectively with other people:
§ The ability to manage conflict: Respectively managing differences of opinions
and seeking win-win resolutions
§ Problem solving: Choosing the best course of action while
taking the needs and perspectives of others into account
§ Communication: Speaking with clarity and directness while
showing appropriate sensitivity to the receiver
§ Listening: Being able to hear other people's
perspectives while suspending judgment
§ Demonstrating responsibility: Doing what you say you will do, when you say
you will do it
§ Being accountable for your
actions: Not making excuses or blaming
others
§ Showing appreciation: Letting other people know you value them and
their help
§ Flexibility: Being open to new and different ways of
doing things
